Do you serve your clients properly?
The client’s decision to buy a product or service is determined by a number of factors. We recommend that each company perform an analysis of its client experience and develop an experience improvement strategy and an implementation action plan.
To help you manage and improve your client experience, we provide the following services:
- Analysis of existing client experience and recommendations
- Client service standard, its development and implementation
- Assessment of the need for a client service center, proposals for change, and coordination of implementation
- Key performance indicators and their determination KPIs – Key Performance Indicators), jų nustatymas.
- Staff counselling and development (monitoring and feedback) by strengthening the culture of client focus and competencies in working with clients